Privacy Policy
PRIVACY POLICY
Last Updated: Feb, 2026
🛡️Privacy Notice
This Privacy Policy describes how KIX (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kixindia.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
⚠️ We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
1
How We Collect and Use Your Personal Information
A. What Personal Information We Collect
- - Contact details including your name, address, phone number, and email.
- - Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- - Account information including your username, password, security questions and other information used for account security purposes.
- - Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
B. Platform interactions
2
Information We Collect about Your Usage
- We may also automatically collect certain information about your interaction with the Services ("Usage Data").
- To do this, we may use cookies, pixels and similar technologies ("Cookies").
- Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
3
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information to process your payment, fulfill your orders and provide you with products or services you have requested
- We, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies
- Any information we obtain from third parties will be treated in accordance with this Privacy Policy
4
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to provide you with the Services, process your payments, fulfill your orders, send notifications related to your account and transactions, manage your account, arrange shipping, and facilitate returns and exchanges.
- Marketing and Advertising: We may use your personal information to send marketing and promotional communications and to show you advertisements for products or services, including tailoring the Services and advertising.
- Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. You are responsible for keeping your account credentials safe and should not share your access details.
- Communicating with You and Service Improvement: We use your personal information to provide customer support, improve our Services, be responsive to you, and maintain our business relationship with you.
5
Cookies
🍪 We use Cookies to power and improve our Site and Services, remember your actions and preferences, run analytics and understand user interaction with the Services.
- We may permit third parties and service providers to use Cookies to tailor services, products and advertising on our Site and other websites.
- Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser controls.
- Removing or blocking Cookies can negatively impact your user experience and may cause some Services or features to work incorrectly or no longer be available.
- Blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
5
How We Disclose Personal Information
We may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy
- With vendors or other third parties who perform services on our behalf and with business and marketing partners to provide services and advertise to you
- When you direct, request us or otherwise consent to our disclosure, with our affiliates or within our corporate group
- In connection with a business transaction, to comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others
- We disclose categories of personal information including identifiers, commercial information, Usage Data, and geolocation data to vendors, business and marketing partners, and affiliates
- We do not use or disclose sensitive personal information without your consent, and we have “sold” and “shared” personal information for advertising and marketing activities, including identifiers, commercial information, and Usage Data
6
User Generated Content
- The Services may enable you to post product reviews and other user-generated content
- If you submit user generated content to any public area of the Services, this content will be public and accessible by anyone
- We do not control who will have access to the information and cannot ensure that parties will respect your privacy or keep it secure
- We are not responsible for the privacy or security of any information that you make publicly available
- We are not responsible for the accuracy, use or misuse of any information that you disclose or receive from third parties
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Third Party Websites and Links
- Our Site may provide links to websites or platforms operated by third parties
- If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and terms and conditions
- We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of such sites
- Information you provide on public or semi-public platforms may be viewable by others without limitation
- Our inclusion of such links does not imply any endorsement of the content, owners or operators of such platforms
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Children's Data
‼️The Services are not intended to be used by children, and we do not knowingly collect any personal information about children
- If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted
- As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
9
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee “perfect security”
- Any information you send to us may not be secure while in transit, and we recommend that you do not use insecure channels to communicate sensitive or confidential information
- How long we retain your personal information depends on factors such as maintaining your account, providing the Services, complying with legal obligations, resolving disputes or enforcing contracts and policies
10
Your Rights
a
Right to Access / Know & Right of Portability: You may request access to personal information we hold about you, receive a copy of it, and request transfer to a third party
B
Right to Delete & Right to Correct: You may request that we delete or correct inaccurate personal information
C
Appeal: You may appeal our decision if we decline your request
D
Managing Communication Preferences: You may opt out of promotional emails, but we may still send non-promotional emails
E
Restriction of Processing: You may ask us to stop or restrict processing of your personal information
F
Withdrawal of Consent: You may withdraw your consent where we rely on it
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How to Exercise Your Rights
✉ Email
☎ Phone
If you are not satisfied with our response, you may have the right to appeal our decision or lodge your complaint with your local data protection authority
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International Users
- We may transfer, store and process your personal information outside the country you live in, including by staff and third party service providers and partners
- If we transfer your personal information out of Europe, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or equivalent contracts unless the country provides an adequate level of protection
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Contact Information
For data protection queries and complaints:
Email
support@kixindia.com
Phone
+91 8818816153