SHIPPING & DELIVERY
Transparent and reliable shipping process for your peace of mind. This policy outlines our delivery timelines and procedures.
🚚 SHIPPING NOTICE
This Shipping & Delivery Policy describes how KIX ("Company", "our", or "us") manages the shipping and delivery process for all orders placed through our platform. We ensure secure, step-by-step shipping to guarantee authenticity, safety, and a seamless buying experience.
Shipping Process Overview
Our Step-by-Step Shipping Process
All orders placed with Kix are shipped from our operational warehouse based on product availability and logistics feasibility. Our registered office and primary warehouse are located in Indore, India.
- Registered Office / Warehouse:
- Kix Offline , Unit A - 07 , High Street Apollo , Scheme 78 , Vijay Nagar , Indore , MP - 452010
- As soon as you place your order with Kix , you will receive an order confirmation email on your registered email address.
Order Processing & Delivery Information
⌛ Order Delivery Timelines:
Standard Shipping
Delivery within 4-5 business days
Instant Shipping
Dispatched within 24-48 business hours
ETA Products
Sometimes Items are available on Order Basis
Estimated delivery timelines are clearly mentioned on the respective product and checkout pages. Please review these details before placing your order.
📊 Factors affecting delivery timeline
Authentication & Quality Check
✅Verification Process
Our expert team performs a thorough authenticity and condition verification upon receipt at our warehouse.
Verification Checklist:
- ✅ Authenticity verification
- ✅ Condition assessment
- ✅ Functionality testing
- ✅ Documentation review
Shipping Address Guidelines
As soon as your order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company.
✅ Shipping Address Checklist
- To ensure smooth and timely delivery, please confirm the following before placing your order:
- ☐ Full Name (as per delivery address)
- ☐ Complete Street Address (House/Flat No., Area, Landmark if any)
- ☐ Correct City, State & PIN Code
- ☐ Valid Contact Number (reachable at the time of delivery)
- Important:
- Kix will not be held responsible for lost shipments due to incomplete or incorrect address details provided at checkout. Please double-check all information before confirming your order.
📦
Secure Packaging
🏷️
Proper Labeling
🔒
Sealed for security
Order tracking
Real-time tracking updates
Tracking details are shared with you as soon as your order is shipped from our warehouse. You can monitor your order at every stage.
Tracking information includes:
Notification methods
- Email notifications at every stage
- SMS updates for key milestones
- WhatsApp updates (if opted)
Track your order
- click on tracking link shared
- Use the tracking link in your email
- Check your account dashboard
Delivery Areas
📍 Service Coverage
Metro Cities
Delivery within 5-7 days
Tier 2 & 3 Cities
Delivery within 7-12 days
Remote Areas
Delivery within 10-15 days
Enter your PIN code during checkout to see exact delivery timelines for your location. Delivery estimates may vary based on your specific address.
Shipping Charges
🎁 Free Shipping
- Orders above ₹999
- Applicable on select products
- Standard delivery only
- Exclusions may apply
💰 Shipping Charges
- Based on product weight & size
- Location dependent
- Displayed at checkout
- Transparent pricing
Available at additional charges for faster delivery. Express delivery options and charges are displayed during checkout based on your location.
Shipping charges are non-refundable except in cases where the order is cancelled by the brand due to unavailability or other issues on our end.
Failed Deliveries & Return to our Warehouse
Delivery Attempts & Procedures
Delivery Attempts:
- - Three delivery attempts will be made
- - Attempts on consecutive working days
- - Advance notification before each attempt
- - Flexible rescheduling options
Reasons for Failed Delivery:
- - Incorrect address
- - Recipient unavailable
- - Refusal to accept delivery
- - Incomplete documentation
Package returns to nearest hub for 5 days
Our team contacts you for alternative arrangements
If not collected, package returns to our warehouse
If the order returns to the seller due to failed delivery attempts, the shipping charges will not be refunded. Any additional return shipping charges may be deducted from your refund amount.