Contact Us
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Customer support
For order queries, product issues, returns, and customer assistance
Email: support@kixindia.com
Phone: +91 8818816153
Hours: Mon–Sat, 12PM - 8PM
General inquiries
For general questions, feedback, and suggestions
Email: info@kixindia.com
Contact Information
Phone Support
+91 8818816153
Monday to Saturday, 12PM - 8PM
Office Address
Kix Offline A-07, High Street Apollo Vijay Nagar, Indore
Support Guarantee
We guarantee a response within 24 hours on business days
WhatsApp Support
Instant messaging support
FAQs
Find quick answers to common questions about our services and support
What is the usual delivery time for products?
Our products are delivered within 8-10 business days from the date of placing the order.
How do I track my order?
Once the product is dispatched you will receive the tracking details in the email provided.
When will my order be shipped?
All the orders are shipped within 8-10 business days of purchase.
I have not received an order confirmation email. What shall I do?
Browse through your spam, junk and promotions folder. In case you have still not received the confirmation, reach out to us on info@kixindia.com with the following details:
1.Full name under which the order has been placed
2.Email address
3.Item(s) purchased
4.Order ID
Do you allow the return or exchange of products?
All sales from Kix are final. For further details, you can visit our return policy page https://kixindia.com/pages/returns-exchange
Do you have instant shipping available?
Yes, instant shipping is available for selected sneakers and hype articles. You can choose this shipping option during the checkout process.
Are your products brand new and authentic?
Every product sold on Kix website is brand new (DS). We have an in-house legit checking system which follows a 3-step verification process. All pairs listed on the website are deadstock and are verified authentic.
Do you offer Cash on Delivery?
We only accept prepaid payments that allow multiple payment options through our providers, i.e. Razorpay.
Will my cards be saved on your database?
Kix is strictly against maintaining the private database of the customer. Moreover, the transaction is processed by our payment service providers Paytm or PayU via a secure gateway.
Which shipping carrier do you use?
The shipping carrier is subject to the serviceability of your Pin code. The products are shipped through Blue Dart, Delhivery etc.
Do I need to pay Custom Duty on my order?
No. All products are shipped from our warehouse in India so you don't have to pay custom duty or any additional charges.