REFUNDS & RETURNS

REFUND & RETURN POLICY
Last Updated: Feb, 2026

Clear guidelines for refunds and returns to ensure a fair and transparent experience for all users.

🛡️ Important policy notice

This Refund & Return Policy governs all transactions on KIX. We strongly encourage buyers to review product details carefully before purchase. Except where stated, all sales are final.

🔒 Refunds are processed under specific conditions outlined in this policy.

1

Refund eligibility criteria

✅ Qualifying conditions
🔍
Authentication Failure
Product proven counterfeit
📸
Major misrepresentation
Significantly different condition
📃
Description Mismatch
Doesn't match listing details
Evidence requirements:
1
Clear Documentation
High-quality photos/videos showing issues
2
Comparative Evidence
Comparison with original listing
3
Timely Submission
Within 24 hours of delivery
⚖️ Final Decision Authority:
KIX reserves the exclusive right to review all evidence and make the final determination regarding refund eligibility. Our decision is final and binding.
2

All Sales Are Final

No Refunds, Returns, or Exchanges
❌
Non-Refundable
Items cannot be returned for refunds
🚫
Non-Returnable
Items cannot be sent back
🔄
Non-Exchangeable
Items cannot be exchanged
📋 Buyer Responsibility:
WE STRONGLY ENCOURAGE BUYERS TO CAREFULLY REVIEW ALL PRODUCT DETAILS, IMAGES, DESCRIPTIONS PLACING AN ORDER.
3
Required Documentation
📸 Evidence Collection

Mandatory Evidence:

  • Clear unboxing video (required)
  • Multiple high-resolution photos
  • Close-ups of defect areas
  • Package condition evidence
  • Shipping label details

💡 Evidence Guidelines:

  • All evidence must be clear, unedited, and timestamped.
  • Blurry, incomplete, or manipulated evidence will result in immediate rejection of the refund request.
4
Unboxing Video Requirements
🎥 Mandatory Video Documentation

Video Requirements:

  • Single continuous, unedited video
  • Clear view of package before opening
  • Show shipping label and seals
  • Document entire unboxing process
  • Show all sides of the product

✅Video Must Show:

  • Package condition upon arrival
  • Seal integrity before opening
  • Product in original packaging
  • All accessories and documents
  • Clear close-ups of any defects
🚫 Important: The unboxing video must be submitted to the satisfaction of KIX. Without a proper unboxing video, refund requests will be automatically rejected regardless of other evidence.
5

Refund Process Timeline

⏱️ Processing Steps & Duration
1
Refund Request Submission
Within 24 hours of delivery + unboxing video
2
Initial Review
2-3 business days for evidence verification
3
Detailed Investigation
2-3 business days for thorough analysis
4
Decision Communication
Within 3-4 days of submission
5
Refund Processing
5-10 business days after approval
7-10
Total Business Days
From submission to refund
24hrs
Hours to Report
From delivery time
6
Non-Qualifying Situations
🚫 Situations Not Eligible for Refund

Product-Related:

  • Minor cosmetic differences
  • Change of mind or remorse
  • Found better price elsewhere
  • Product fit or size issues
  • Personal dislike of the item

Buyer-Related:

  • Failure to read description
  • Misunderstanding of condition
  • Incorrect assumptions
  • No unboxing video
  • Late claim submission
💡 Understanding Condition Ratings: Items are sold as per their condition rating. "Like New" means minimal signs of use, "Good" means visible wear, and "Fair" means significant wear. Ensure you understand these ratings before purchasing.
7
Cancellation Policy
⚠️ Kix reserves the right, at its sole discretion, to refuse or cancel any order for any reason.

Orders may be cancelled in situations including, but not limited to:

  • Limitations on available quantities
  • Inaccuracies in product or pricing information
  • Issues identified by our credit or fraud detection team

Cancellation by Customer:

  • No Cancellations Allowed: Order cancellations are strictly not permitted under any circumstances.
  • Products Covered: Sneakers, Streetwear, Bags, Glasses, Accessories, Watches, and all other products listed on the website.
  • Failed Deliveries : Delivery will be attempted twice. Failure to collect will result in RTO (Return to Origin). A reshipment fee of ₹1000 will apply for re-delivery.
👉 Special Requests: In rare exceptions where a prepaid order is cancelled at the customer’s request, 30% of the prepaid amount will be charged as a cancellation fee.
8

Contact for refund queries

📞
For refund inquiries, claims submission, or policy questions:
📧
Refund Inquiries
support@kixindia.com
📞
Support Number
+91 8818816153
⏰
Support Hours
12 PM - 8 PM, Mon-Sat
📋
Claim Portal
Submit via website
✉️
Response Time
Within 48 hours
Policy Acknowledgement
By making a purchase at KIX, you acknowledge that you have read, understood and agree to be bound by this return and refund poilcy.