RETURNS & EXCHANGE
At KI-X, every piece you pick has been hand-picked for culture, quality, and authenticity. We stand behind every product and if something’s off, we’re here to fix it.
Damaged / Incorrect Product Received
If your order arrives damaged or you receive the wrong item, please inform us within 3 days of delivery.
Email: info@kixindia.com
Attach: order details + clear photos & videos of the issue
Once verified, we’ll provide a fair resolution.
Claims raised beyond 3 days from delivery will not be accepted.
Sale / Promotional Items
Products purchased during sales, drops, or promotional offers are final sale — non-returnable, non-exchangeable, and non-refundable.
Limited drops = limited chances. Choose wisely.
Delayed Delivery
If your order goes beyond the committed delivery timeline (excluding delays due to logistics disruptions or force-majeure events), you may request support or review for return eligibility.
Return Shipping
If your return is approved for damaged/incorrect items, KI-X covers the return shipping costs.
For size or preference based returns (where applicable), return shipping charges may apply.
Need Help Before Purchasing?
Confused about sizing, fit, or product details? We love helping you flex right.
Email: info@kixindia.com
Instagram: @kixoffline & @kix_india
Reach out — We’ll help you make the right call before you buy.
Note: Authenticity, hygiene, and limited-edition policies apply across all returns & exchanges. Each product category has its own rules.
ACCESSORIES
Accessories at KI-X are curated for quality, culture, and exclusivity. To maintain hygiene, product integrity, and brand authenticity, returns and exchanges are limited.
1)- Size Exchanges
- No size exchanges on accessories.
- All sales are final.
2)- Damaged / Defective / Incorrect Item
- Report within 7 days of delivery
- Product must be unused and returned with original tags & packaging intact
- Unboxing video required for claim validation
- Resolution: replacement (if available) or store credit
3)- Returns / Cancellations
- No returns accepted
- No cancellations once an order is placed
- All sales are final
4)- Change of Mind
No returns or refunds for change of mind or personal preference
Note
KI-X reserves the right to decline requests if product shows signs of wear, damage, or if tags/packaging are removed or tampered.
APPAREL
At KI-X, every apparel piece is curated with precision and passion — from homegrown labels to elite hype wear and exclusive one of one drops. Due to the limited edition nature of many products, policies vary by category.
Homegrown Apparel
1)- Size Exchange:
- Accepted within 7 days of delivery, subject to stock availability
- Product must be unused, unwashed, unaltered, and have all original tags & packaging intact
2)- Damaged / Incorrect Item:
- Must be reported within 3 days of delivery with photos/videos
- Eligible for exchange only (subject to inspection)
3)- No Returns / Cancellations:
No refunds or cancellations once order is placed
4)- Change of Mind:
No returns or refunds for personal preference or change of mind
HYPEWEAR
- No size exchanges
- No returns
- No cancellations
- All sales final
ONE OF ONE PIECES
- No size exchanges
- No returns
- No cancellations
- All sales final
MTO (MADE TO ORDER)
- No size exchange
- No returns
- No cancellations
- All sales final
NOTE
All exchange approvals are subject to KI-X inspection. Products must arrive in original condition.
Any tampering, wear, or removal of tags voids eligibility.
CARE
Care and cleaning products are essential hygiene items. To maintain safety, authenticity, and product purity, all care product sales are final.
1)- Size / Product Exchanges
- No exchanges on care products
- All sales are final
2)- Damaged / Defective / Incorrect Item
- Report within 7 days of delivery
- Provide unboxing video and clear photos
- Product must be sealed, unused, and in original packaging
- Resolution: replacement (if available) or store credit
3)- Returns / Cancellations
- No returns accepted
- No cancellations once an order is placed
- All sales final
4)- Change of Mind
No returns or refunds for change of mind or personal preference
Note
Requests will be denied if product seal is broken, used, tampered, or claim is late.
COLLECTIBLES
Collectibles at KI-X include designer toys, figurines, art pieces, and limited run cultural objects. Due to their rarity and exclusive nature, all collectible purchases are final, with limited exceptions.
CANCELLATION
- No cancellations for change of mind or personal preference.
- Once secured, the collectible cannot be cancelled or refunded.
RETURNS (ELIGIBLE ONLY IF KI-X IS AT FAULT)
1) Damaged Item Delivered:
- Accepted only if the product arrives physically damaged.
- Must be reported within 3 days of delivery with unboxing video and photos.
2) Incorrect Product Delivered:
- Eligible if the product received is different from what was ordered.
- Exchange or store credit will be arranged upon verification.
CONDITION REQUIREMENTS
For any approved claim, item must remain:
- Unopened and untouched
- In original packaging with all seals intact
- With all accessories, paperwork, and protective materials included
NOTE
KIX may decline the claim if:
- Packaging or seals are broken
- Product shows handling or tampering
- Claim is raised after allowed time period
Collectors Know — Condition is everything.
JEWELLERY
Our jewellery pieces are curated with precision, craftsmanship, and culture. To ensure hygiene, product integrity, and exclusivity — jewellery orders follow a strict no return policy.
1)- Size Exchanges
- No size exchanges on jewellery.
- All sales are final.
2)- Damaged / Defective / Incorrect Item
- Report within 7 days of delivery
- Provide photos/video + unboxing proof
- Item must be unused, unworn, with all original packaging & seals intact
- Resolution: replacement (if available) or store credit
3)- Returns / Cancellations
- No returns accepted
- No cancellations once an order is placed
- All sales final
4)- Change of Mind
No returns or refunds for change of mind or personal preference
Note
KI-X may reject claims if product shows wear, tampering, missing packaging/tags, or claim is late.
SNEAKERS
At KI-X, all sneakers are sourced fresh, verified for authenticity, and delivered in dead-stock condition- untouched, unworn, and hype-ready. Because of the limited-edition nature of sneakers and our strict authentication process, returns and exchanges are extremely limited.
We Do Not Accept Returns/Exchanges For:
- Change of mind / personal preference
- Wrong size ordered
- Product tried on, laced, creased, or worn
- Packaging, tags, or seals opened or damaged size & fit policy
- No size exchanges on sneakers
- Trials are not allowed
- Confirm your size before ordering
Authenticity & Condition
All sneakers are DS (Dead-stock). We do not accept returns if:
- Sneaker is tried on
- Packaging is tampered
- Tags/seals removed
- Box or accessories damaged/missing
Incorrect Size Delivered by KI-X
If KI-X sends a different size than ordered, we will exchange or issue store credit/refund (must request within 3 days with proof).
Damaged Item Delivered
Raise complaint within 3 days with photos/videos.
Resolution: Exchange or store credit/refund.
Cancellation Policy
Before Dispatch: Refundable as store credit (not on preorder items)
After Dispatch: 10% deduction + store credit only; shipping is non-refundable
Shipping
KI-X covers return shipping only if KI-X is at fault. Otherwise customer pays.
Important Timeline
Damage / wrong product must be reported within 3 days.
Note
Due to limited edition nature, size-based returns are not possible. Exceptions, if any, are at KIX's discretion.
WATCHES
Every watch at KI-X is sourced from trusted channels and undergoes strict quality and authenticity checks. Due to the premium nature of watches, purchase and return terms are firm.
CANCELLATIONS
- No cancellations once an order is placed.
- Cancellation requests will not be accepted for change of mind.
- Cancellation requests will not be accepted if the product has been worn, used, or tampered with.
- Packaging, seals, and tags must remain intact.
RETURNS (Eligible Cases Only)
1) Incorrect Product Delivered:
Accepted if a different item than ordered is received.
2) Damaged Product on Delivery:
Accepted if the watch arrives physically damaged (proof required).
3) Warranty Activation Dates:
- Watches cannot be returned due to differences in warranty start date vs delivery date.
- Warranty may be pre-activated by the manufacturer and does not qualify as a defect.
REQUIREMENTS FOR RETURN CLAIMS
- Request must be made within 3 days of delivery.
- Product must be unused, unworn, and unhandled.
- All original packaging, warranty cards, documents, and tags must be intact.
- Unboxing video is mandatory for claim approval.
NOTE
KI-X reserves the right to decline return requests if:
- The item shows any sign of use or handling
- Packaging or documentation is missing or tampered
- Claim is submitted after the permitted timeline